Community: Promoting and Demoting a Channel Member

You can promote and/or demote channel members to moderators or channel owners. Promoting or demoting a member will give you an advantage of sharing the responsibilities across different individuals. 

This article focuses on:

Promote a Channel Member

By granting these privileges to other channel members, you can share responsibility for moderating the channel and you can have other people perform tasks such as responding to flagged content, adding and removing members, or deleting messages. 

Promote_channel_members_to_moderators_or_channel_owners.gif

Figure 1: The channel Member List lets you promote channel members to moderators or owners.

Promoting and demoting users requires access to the Member List, which is controlled by roles and permissions. For information, see "Roles and Permissions" below.

You can promote channel members using the Member List. Here are the steps:

  • Navigate to the channel for which you want to promote members
  • Click "More" (vertical_more.png) then click “View Members”
  • In the Member List, click "More" (vertical_more.png) next to the member name, the click Promote to Moderator or Promote to Owner

Campus Cloud adjusts the user's privileges, in accordance with their new role and your selections in Community Settings. 

You can only promote someone who is already a member of the channel. If the person is not a member of your channel, you can invite them, then promote them when they join. For more information, see: Invite Members to a Channel.

Demote a Channel Member 

You may wish to remove a person from the role of moderator or channel owner. For example, they may have graduated and no longer be available to be a channel moderator. Or, you may wish to remove someone for other reasons.

Demote_a_Moderator_or_Channel_Owner.gif

Figure 2. You can demote a moderator to remove them from that role.

Promoting and demoting users requires access to the Member List, which is controlled by roles and permissions. For information, see "Roles and Permissions" below.

You can demote owners and moderators using the Member List. Here are the steps: 

  • Navigate to the channel for which you want to promote members
  • Click "More" (vertical_more.png) then click “View Members”
  • In the Member List, click "More" (vertical_more.png) next to the member name, then click Demote to Moderator or Demote to Member

Campus Cloud adjusts the user's privileges, in accordance with their new role and your selections in Community Settings. 

Roles and Permissions

For you to promote or demote someone to the moderator or channel owner, roles and permissions must be configured as follows:

  • You need the Community Manager permission; or
  • Your user needs to be in a role with the Member List permission (in Community Settings)