Contact Trace Plus lets you see details of cases of COVID-19 on campus. You can view individual cases, case activities and make notes on a case.
Some of the features described in this article are controlled by roles and permissions. Specifically, the information you see in the dashboard depends on the audiences you have access to. For more information, see "Roles and Permissions" below.
The case activity of a student keeps changing and you can keep track of them as well as edit the actions for a case.
- Click Manage, then under Health & Wellness, click Cases.
- You can use search for a name or email or use filters to find your case in the list.
- Click the case to see the Activity Log.
The activity log shows a chronological record of all events on a case, such as a status change or action taken. The log includes the date of each event, the case status at that moment in time, and the source (allowing you to trace how a certain case got a certain status). You can search for a particular case by name or filter by a date range. You can also filter using the “All Cases” dropdown and select cases for a particular status. The mini dashboard on the right shows case counts per status.
You can also download all the cases, including all the case activities associated with them.
- Click the dropdown next to Create Case, then click Download Cases. This downloads two CSV files that include all case data.
View Case Activities
If a student’s case status changes because of their answers to a form, the Source field provides a link to the form. If an administrator manually changes a case status, the administrator’s name is recorded in the log.
Whenever a student completes a form or gets an updated health status, a new entry is automatically generated in the log. You can create manual entries in the activity log to update the case status or make notes.
Based on the case status, you can take action such as sending instructions to students with a particular case status. For more information see Take Actions on COVID-19 Cases.
Make Notes on a Case
You can add any additional information related to a case or case activity log, and save it. Notes are visible to all Campus Cloud users, but they are not visible outside Campus Cloud.
To make a note on a case:
- Click Manage, then under Health & Wellness, click Cases
- You can use search and filters to find your case in the list
- Click the case to see the Activity Log
- Edit the case and make a note.
Campus Cloud records your note and updates the case activity log. To view past notes, click “Notes” in the case activity log.
If you make a note on a student's case, it's not visible to the student. To send a message students can see, send them a notification. For more information:
Figure: Edit a Case Status and Make Notes
Roles and Permissions
Information shown in Manage Cases depends on the "Limit access to specific audiences" permission, found in Team Settings. This permission restricts what information appears: you will only see cases of students who are members of audiences you have permission to see.
For more information, see Control Access to Contact Trace Data with Audiences.