There are many conversations happening all at once in the campus community. Three powerful tools let you find messages you are looking for:
Whether you’re searching in a single channel or across the entire community, Search and Filters work together to deliver one set of search results.
Any Campus Cloud user can use Search Posts to find messages across the entire community. Exactly what filters you can use depends on your user’s permissions, and your role in the channels you’re searching in. For more information, see Roles and Permissions below.
Start a Search
You can search across multiple channels in the community, or search in depth within a single channel.
Search Posts Across Channels
Search Posts looks for messages in the entire campus community. You can search across all channels, or a selection of channels. Here are the steps:
- Log in to Campus Cloud, then click Community
- Click Search Posts
Easily search across Community channels with Search Posts, at the top of the navigation sidebar
Search in One Channel
Once you have joined a channel, you can search for messages within it. Here are the steps:
- Log in to Campus Cloud, then click Community
- Find the channel in the list of channels, and click its name
- Use Search and Filters, in the channel header
To see a message in context, click Open Post, or click the link to its comments.
The search box, in the channel header, lets you search for a keyword or use filters.
Keyword Search
You can search for messages containing certain words or phrases. You can search for more than one word at a time. Your search results will include posts and comments containing all the words in the search box.
By searching for a word, you also search for related words like plurals, verb tenses, and so on.
When showing search results, Campus Cloud highlights the matching words so you can easily scan the results of your search.
Filter Search Results
Fig 2: Narrow your search results with Filters.
To help you search in Community, filter your results to find exactly what you are looking for. Keep in mind that the filters you can use are dependent on your permissions.
Users: Search for messages posted by an app user. You can select up to five students at one time to use in this filter.
Channels: Use this filter to restrict your search to specific channels (to a maximum of 100)
Status: Use this filter to show only messages that have been reported as inappropriate, or deleted
Date: Search for posts and comments within a specified date range
To apply filters to the Search Results:
- Click the Filter dropdown menu
- Select your filter and provide the criteria.
Campus Cloud displays the filtered search results in real-time.
You can download conversations from the campus community after searching and filtering. More details here
Roles and Permissions
When searching across multiple channels, you must be logged in as a user with the Community Manager permission to filter by status and user. See Team Settings for more information.
When searching in a single channel, the filters you can use depend on your role within that channel: Owners and moderators can filter by users, status and date, whereas members can only filter by date.
For more information:
For you to download posts from a channel (including filtered search results):
- The Download Posts permission needs to be set in Community Settings
- You need to be logged in as a user whose role matches the settings