Customer Support: Overview

This FAQ is to intended to answer follow-up questions you might have about Ready Education and product support. 

I am a DubLabs customer. Is my point of contact for changing for product support? No. Although the address support@readyeducation.com is available, support@dublabs.com will still work. 

Are my Service Level Agreements (SLA's) changing? No, your SLA's are unchanged. 

Are processes, procedures etc surrounding support changing? No, you still request product support and receive updates in the same manner. 

Is support of my end-users changing? No, Ready Education is not changing how support is provided to end-users such as students. 

What is changing?

• Branding (Ready Education instead of DubLabs)
• New FAQs and a knowledgebase
• Three new support team members, John-Paul, Rumaisa and Thamina
• The support platform will become Zendesk, instead of Freshdesk