Notifications (Regular, Urgent, Emergency)

As a Campus Cloud administrator, you can send notifications to students. Notifications are delivered to students' phones by push notification, like a text message.

Urgent and Emergency Announcements

Students have the option of turning off campus app notifications. You can send priority messages (urgent or emergency) that override this setting.

Students must tap and hold an emergency message, so they cannot dismiss it without reading it. Only campus-wide messages can be emergency messages. 

To summarize, there are three kinds of notification: 

• Regular. The student can choose not to receive these notifications, based on their notification settings. 
• Urgent. These messages will override a student's notification settings. 
• Emergency. These messages will override a student's notification settings and cannot be dismissed without reading. 

Note that it is still possible for students to block push notifications associated with these messages. See "Students control what notifications they receive," below.

Sending an emergency message requires the “Emergency Announcement” permission.  If you cannot select “Emergency” as the type of your announcement, contact your Campus Cloud administrator to request permission. 

Students control what notifications they receive

Students can turn notifications off in their phone settings. In this case, they will not receive any kinds of notifications, urgent, emergency, or otherwise. Therefore, always encourage your students to leave phone notifications on. You might refer them to this FAQ: If You're Getting Too Many App Notifications.

Emergency Preparedness

For more information about situations that might require an emergency announcement, see Emergency Preparedness.