Use channels to build virtual campus communities and keep students engaged for both in-person and remote.
- Public & Private Channels
- Channel Discovery
- Search & Filter
- Web and App Linking
- Roles & Permissions
Public & Private Channels
Public channels are spaces that allow the entire community to join and participate. You can use public channels to build communities such as:
- Announcements - Send announcements to the entire campus and keep them informed.
- Campus News - Aggregate your campus news in one place.
- Introductions - Welcome new students into the community and instantly build connections.
- Financial Aid Office - Answer questions and help students navigate the financial aid process to drive retention.
- Ask the President - Create a space for the president to directly engage with students
Set your public channels as default allowing all current and future community members to be added automatically. Use these for channels such as "Announcements" to share important information with your students.
Set your public channels as non-default and let members of your community discover a channel of interest and participate in them
Private channels allow anyone in your community to create safe and exclusive spaces for engaging. Private channels require an invitation or request to join. Use these channels to create private spaces for your campus
- Residence Halls
- Faculty & Staff
Set your private channels as discoverable or non-discoverable. Discoverable private channels will allow community members to find a private channel and send a request to join and participate in it. The request must be accepted before the community member can join the channel. Use these when creating channels for Clubs & Organizations!
Non-discoverable channels are hidden. They cannot be found by community members and require an invitation to be sent for anyone to join and participate in them.
Customize your Channel
Personalize your channel with many customization options. Set an image or an emoji that best represents the channel, a description to inform community members of the purpose of your channel and post settings for who can post and comment in your channel. Post Settings help you personalize your channel and limit noise.
- Open: Anyone that is part of the channel can post and comment.
- Read Only: Only community members with special permissions and access can post and comment. Everyone else can only view information. Use these for campus news and related channels.
- Q&A: Anyone in the channel can create a post but only members with special permissions can add comments. Use these for departmental channels, where students can drop-in to ask questions and only administrators can respond with a comment.
- Announcement: Only members with special permissions can create a post but anyone in the channel can add a comment. Use these for sharing critical announcements and to collect student feedback
Learn More here
Join the discussion
Find a channel is a new section that allows community members to easily discover relevant channels. All public channels and discoverable private channels can be found here. Simply find a channel and join!
Send a Request
Discoverable private channels cannot be joined by users at will. They require a request to be sent. Find a channel of interest and send a request. Your request must be approved before you can join and participate in the channel.
Search & Filter
Find specific Information
Easily search for keywords, across specific users, within a date range and across deleted and flagged messages in your channel.
Use the permalink URL to share community conversations with administrators
Web & App Linking
Use the Community anywhere!
The "Use As" menu lets you use the community as yourself or as a host (organization, athletics, service) on the Campus App and the Campus Cloud.
You can use the community at any time as yourself. To use the community as a host you will require permissions and access for them. Once granted you can use the "Use As" menu to switch between the two.
The community experience on the Campus App and Campus Cloud will be shared. Ensure that your email is the same so the accounts can be linked together to give a seamless experience.
Community critical information and respond to your students from anywhere!
Communicate as a host
Communicate as a service, organization, athletic group from the Campus App and Campus Cloud using the "Use As" menu. This will require having special permissions and access to a given host.
Communicate as your host and engage students anywhere!
Invite community members and hosts to participate in your channel by sending invites. Invites one or many community members, hosts, or create an audience with up to 10,000 community members and send an invite to the audience!
Once an invite is sent to a community member, they can either accept or decline the invitation. Once an invite is sent to a host they are automatically added to the channel.
Accept or Decline Invites
Discoverable private channels will require community members to send a request to join. Once a channel has received a request, easily review and manage all pending requests before accepting or declining.
Use "View Members" to manage a channel's member list.
View all community members and hosts that are part of a channel. Promote community members to moderators to help moderate a channel or promote them as owners to help manage the channel. Remove inactive members and more!
Roles & Permissions
Create your community
Manage your community settings to build a personalized community for your students. Decide who can create public and private channels, manage membership and more!
A new Community Manager permission has been added. This is a master level permission for the Community that gives access to every action and bypasses any restrictions that are set for other roles.
Assign the Community Manager permission to administrators who will be responsible for managing, moderating, maintaining the entire Campus Community. This will allow them to freely move between channels and perform any action such as "mute".
Set your roles
New roles have been added to the Community. The Community Manager is the highest level permission that affects the entire community. Below the Community Manager are Channel Owners, Channel Moderators and Members.
Channel Owners: Channel owners are responsible for helping manage and operate a channel, a channel can have multiple owners. They can perform any action within the channel. Community Managers can assign channel owners and Channel Owners can assign new owners.
Community Managers can perform actions across any channel, Channel Owners are limited to actions only within the given channel.
Channel Moderators: Channel moderators are responsible for helping to moderate a channel. They are specific to a channel and can perform moderation-related actions only. Channel moderators can be assigned by Community Managers and Channel Owners.
Members: Members are general users within a channel that can perform a base level of actions such as posting, commenting, and editing.